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11 Bets FAQ — All Your Questions Answered in One Place

From registration to withdrawal — everything you need to know about 11 Bets, all in one place. Clear, straightforward answers in plain English.

40+ Questions
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Topic-based FAQ

What can we help you with?

Click on any category below to jump straight to the relevant questions and answers.

Account & Registration

All questions related to creating, verifying, logging in to, and resetting the password for your 11 Bets account.

7 Questions

Deposits & Withdrawals

Details on payment methods, limits, and processing times — including Mobile Pay, Nagad, and Rocket.

7 Questions

Bonuses & Promotions

Common questions about welcome bonuses, free bets, cashback, and wagering requirements.

6 Questions

Betting & Games

Questions and answers on Sports Betting, Live Casino, odds, and bet cancellation.

6 Questions

Security & Privacy

Questions about account security, KYC verification, data privacy, and fraud prevention.

5 Questions

VIP & Rewards

VIP levels, points system, exclusive perks, and the High Roller program.

5 Questions
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Account & Registration

Creating an account on 11 Bets is quick and easy. On the registration page Go ahead and enter your name, email or mobile number, and a strong password. Your account will be active in just 2 minutes. Make sure to provide accurate details during registration, as identity verification is required at the time of withdrawal.

No. Under 11 Bets policy, only one account is permitted per person. If multiple accounts are found linked to the same individual, all accounts may be suspended and balances forfeited. Please use a single account with accurate information.

For KYC verification, you will need to submit a scanned copy of your National ID (NID) or passport, along with a selfie. Verification is typically completed within 24 hours. Once verified, your withdrawal limit increases and you gain full access to all features.

KYC verification is mandatory before your first withdrawal.

On the login page and click the "Forgot Password?" link. Enter your registered email or mobile number — an OTP or reset link will be sent to you. Set your new password and log back in. If you run into any issues, in the Help Center Contact us.

Your email address, mobile number, and password can be updated from Account Settings. To change your name or date of birth, you'll need to contact our support team and provide a valid reason.

If you want to close your account in the Help Center Let our support team know. If you have a remaining balance, withdraw it before closing your account. Options for a temporary break or self-exclusion are also available as part of responsible gaming.

The minimum age to register at 11 Bets is 18. No one under 18 may open an account or place bets. Date of birth must be verified as part of the KYC process to confirm age.
Deposits & Withdrawals

11 Bets supports all popular payment methods in Bangladesh:
  • Mobile Banking: Mobile Pay, Nagad, Rocket, Upay
  • Bank Transfer: All major banks
  • Cryptocurrency: USDT, BTC (selected methods)
Deposits are generally instant — funds appear in your account within just a few minutes.

Minimum deposit limits vary by payment method. Typically, Mobile Pay/Nagad deposits start from ৳500 with a maximum of ৳5,00,000. Higher limits apply for VIP members. For exact details, in the Help Center Contact us.

Most withdrawal requests are processed within 30 minutes to 24 hours. Mobile Pay and Nagad are typically the fastest options. First-time withdrawals may take a little longer if KYC verification is pending. Bank transfers can take 1–2 business days.

11 Bets does not charge any fees on deposits. However, your payment provider (such as Mobile Pay or Nagad) may apply their own service charges. Withdrawals are also generally free of any fees from 11 Bets.

If this happens, wait 30 minutes first — delays are sometimes caused by network lag. If the issue persists, gather your transaction ID and a screenshot, then in the Help Center Contact live chat. Issues are typically resolved within 2–4 hours.

It is generally recommended to withdraw using the same method you used to deposit. This is part of anti-money laundering compliance. If you'd like to use a different method, contact our support team and they will let you know what alternatives are available.

Yes, withdrawals may be rejected in certain cases:
  • If KYC verification is not completed
  • If the wagering requirements for a bonus have not been met
  • If there is suspicious activity on your account
  • If your payment details are incorrect
If rejected, you will receive an email explaining the reason.
Bonuses & Promotions

When you open a new account and make your first deposit, the welcome bonus is added automatically. For the bonus amount and terms and conditions, on the Bonus page Details are provided. If you have a promo code at the time of registration, use it to unlock additional benefits.

A wagering requirement is the number of times you must bet your bonus before you can withdraw it. For example, a 5x wagering requirement means you need to place BDT 5,000 in bets for every BDT 1,000 bonus received. on the Bonus page Full terms and conditions for each offer can be found

On the voucher page and enter the code, or type it in the designated field during deposit. Voucher codes can only be used once and must be redeemed before they expire. The list of valid codes On the Promotions page available.

Reload bonus availability depends on ongoing promotions. Weekly or monthly reload offers are generally available. Log in to your account and visit On the Promotions page View current offers and claim any applicable bonuses.

Yes, active bonuses can be cancelled via Account Settings or by contacting Support. Keep in mind that cancelling a bonus will permanently remove the associated bonus balance — it cannot be recovered. Think it over carefully before cancelling.

Yes, 11 Bets has a referral program. When a friend registers using your referral link or code and makes a qualifying deposit, you'll receive a bonus. For more details, On the Promotions page View.
Betting & Games

At 11 Bets, you can bet on over 20 sports including cricket, football, tennis, badminton, and kabaddi. Special odds are available for cricket matches featuring Bangladesh and India. With the live betting option, you can also place bets in real time on matches already in progress.

Once placed, bets generally cannot be cancelled. However, for select events where the "Cash Out" feature is available, you can partially or fully cash out within a certain timeframe. If an event is cancelled or abandoned, your bet will be automatically refunded.

11 Bets Live Casino features:
  • Live Roulette, Blackjack, Baccarat
  • Teen Patti, Andar Bahar
  • Slots (500+ titles)
  • Virtual Sports
All games are licensed from trusted providers (Evolution, Pragmatic Play).

11 Bets displays odds in decimal format. For example, odds of 2.50 mean that a BDT 100 bet returns BDT 250 if you win (BDT 150 in profit). The higher the odds, the lower the chance of winning — but the greater the reward. In live betting, odds change moment to moment.

Absolutely. The 11 Bets website is fully mobile-friendly. You can access the full betting experience directly from any smartphone browser. There's also an option to download the app — for more details, in the Help Center available.

Yes, 11 Bets allows you to combine multiple events into a parlay or accumulator bet. If all your selections win, the odds multiply and you can walk away with a huge payout. Keep in mind that a single incorrect selection means the entire bet is lost.
Security & Privacy

11 Bets is internationally licensed and secured with SSL encryption. All financial transactions are processed through encrypted channels. The platform adheres to responsible gaming guidelines and undergoes regular security audits.

Instantly in the Help Center Contact live chat and request an account suspension. Reset your password via email. To stay protected going forward, keep two-factor authentication (2FA) enabled and never share your password with anyone.

11 Bets never sells your personal information to third parties. All data is stored in accordance with GDPR-compliant security standards. For more details, Privacy Policy Read more.

Go to Account Settings, then navigate to the "Security" section where you'll find the option to enable 2FA. You can set it up using a mobile OTP or Google Authenticator. Once 2FA is active, you'll need to enter a verification code every time you log in.

If you notice any unfamiliar transactions or logins on your account, change your password immediately and in the Help Center Report it. If you notice fraudulent activity on someone else's account, please let us know as well.
VIP & Rewards

There's no separate application needed to join the 11 Bets VIP Program. VIP points are earned automatically based on your betting activity and deposit amount, and your level upgrades accordingly. For more details, On the VIP page View.

VIP members receive:
  • Dedicated Personal Account Manager
  • Higher withdrawal limits and faster processing
  • Exclusive bonuses and cashback offers
  • Invitations to exclusive tournaments and events
  • A special gift on your birthday

The High Roller program is designed for 11 Bets' highest-level players. Those who regularly place large bets enjoy exclusive perks — custom bonuses, private table access, and top-priority support. For more details, On the High Roller page View.

The expiry of VIP points depends on your activity level. Points may expire after a prolonged period of inactivity. Betting regularly keeps your points active. For full terms and conditions, On the VIP page is provided.

Yes, VIP levels may be reviewed if there is insufficient betting activity within a set period. However, 11 Bets always gives members the opportunity to maintain their level. You will be notified by email before any level change takes effect.

Quick Links

Contact Support

Live Chat
24/7 instant support
Email
support@11bets.bid
Response time
Usually within 30 minutes
Help Center

Useful Information

11 Bets FAQ — A Complete Guide for Players in Bangladesh

The 11 Bets FAQ page is built with Bangladeshi bettors in mind. Thousands of users access this platform every day, and they come with all kinds of questions. From opening an account to making a withdrawal — 11 Bets is with you at every step.

The registration process is designed to be simple — anyone can get started in just a few minutes. First-time users at 11 Bets are eligible for a welcome bonus, letting you start betting with minimal risk. Our FAQ explains all bonus terms and conditions in clear, plain language.

Many users have questions about deposits and withdrawals. Since 11 Bets supports local payment methods including Mobile Pay, Nagad, and Rocket, transactions are straightforward for Bangladeshi users. The minimum deposit limit is kept low so that newcomers can get started with ease.

11 Bets takes security seriously and makes no compromises. Every account is protected with SSL encryption, and the KYC verification process ensures your funds reach the right hands. Everything you need to know about security is covered in the 11 Bets FAQ.

The VIP program is one of 11 Bets' standout features. Regular betting automatically earns you points and advances your level. Once you reach higher VIP tiers, you unlock perks unavailable to regular members — including a dedicated manager, faster withdrawals, and exclusive offers. Joining the High Roller program gives you access to the very best benefits the platform has to offer.

The 11 Bets FAQ is the best starting point for newcomers with betting questions. From cricket to football, Live Casino to slots — the rules for every game type are explained in plain, easy-to-understand language. Use the FAQ to learn about understanding odds, placing parlay bets, or cashing out.

Responsible gaming is a core principle at 11 Bets. We believe betting is a form of entertainment — not a source of income. That's why the FAQ includes information on self-exclusion, setting budget limits, and how to get help. Our 24/7 support team is always here if you need us.

Get Started Now

Got your answers? Now let's play!

Register on 11 Bets, claim your welcome bonus, and enjoy the best betting experience in Bangladesh. If you still have questions, our Help Center is always open.

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