11 Bets believes gambling should be a source of entertainment — not stress or anxiety. Our responsible gambling tools and guidelines are here to help you enjoy it within healthy boundaries.
We're always here to make sure your betting experience at 11 Bets stays safe and enjoyable.
Set daily, weekly, or monthly deposit limits. Once a limit is in place, a 24-hour cooling-off period is required before it can be increased — this is there to protect you.
Decide in advance how long each session will last. Set an automatic reminder or logout once your allocated time is up.
Set a maximum stake limit per bet or round. This protects you from sudden, significant losses.
When you feel like you need a break, request a temporary account suspension for anywhere between 24 hours and 30 days. Your account will be reactivated automatically once the break period ends.
Request a self-exclusion from 6 months up to 5 years for long-term support. During this period, your account will be completely closed and you will not receive any marketing communications.
View your full betting history, spending patterns, and session details at any time. Understanding your own habits is the first step toward responsible gambling.
Log in to your 11 Bets account and click the profile icon in the top right corner.
From the dropdown menu, go to "Account Settings" or the "Responsible Gambling" option.
Set deposit, betting, or session time limits based on your budget and habits.
Save your changes. Limits take effect immediately.
If you ever run into an issue, our support team is available via live chat or email and ready to help at any time.
Self-exclusion is a process where you voluntarily block your own access to the 11 Bets platform for a specified period of time.
Choose from 6 months, 1 year, 2 years, or 5 years — whatever suits your needs. Cancellation is not possible while the period is active.
Login, deposits, betting, and all marketing communications will be completely suspended. Any funds remaining in your account will be returned to you in due course.
Email support@11bets.bid with the subject "Self-Exclusion Request", or apply directly through your account settings.
Once the set period has ended, you will need to contact us via live chat to reactivate your account.
If you notice any of the following signs in yourself, please seek support.
You are spending beyond your betting budget and taking on debt to cover the shortfall.
You keep betting to chase losses and find yourself unable to stop.
Betting is disrupting your sleep, eating, or day-to-day routine.
You are hiding your betting from family or friends, or lying about it.
You feel restless, irritable, or anxious when you're not betting.
Your work, studies, or family responsibilities are being negatively affected by betting.
After a win, you feel a strong urge to place even bigger bets, and the stakes keep climbing.
You are using money set aside for savings, bills, or essential expenses to fund your betting.
Answer the following questions honestly. If you answer "Yes" to more than three, consider seeking support.
Have you ever bet more than you planned and felt regret about it afterward?
Have you tried to stop betting but found yourself unable to?
Do you find that you need to bet with more money than before to get the same level of excitement?
Has betting caused tension or conflict with family or people close to you?
Have you ever borrowed money from someone to cover your betting expenses?
Do you feel uneasy or anxious at the thought of giving up betting?
This assessment is for awareness purposes only. Please contact our support team for professional assistance.
11 Bets is more than just a betting platform — it is a responsible entertainment service. We believe that every member's wellbeing matters far more than our business interests, which is why we have been committed to building a culture of responsible gambling from the very beginning.
Online betting is growing rapidly in Bangladesh — but so are cases of problem gambling. Many people start out casually and gradually lose control. 11 Bets doesn't want that to happen to anyone, which is why our responsible gambling policy is fully transparent and easily accessible.
Every member is informed about responsible gambling tools as soon as they join our platform. Age verification is conducted at registration, and anyone under 18 is not permitted to open an account. Our system automatically sends alerts when unusual betting patterns are detected.
The 11 Bets Commitment: When a member requests self-exclusion or limit-setting, we action it immediately, no questions asked. This is one of our most important commitments.
Responsible gambling means more than just setting limits. It means keeping betting a small part of your life — never letting it take priority over family, work, health, or relationships. When betting starts to upset that balance, it's time to reach out for help.
Remember, asking for help is not a sign of weakness — it takes courage. Reach out to the 11 Bets support team, a family member, or a professional service. We are always here.
11 Bets is strictly for adults aged 18 and over. Keeping minors away from betting is a shared responsibility between us and parents or guardians.
For any betting-related concerns or help using our responsible gambling tools, get in touch with us:
Our support team is available 24/7. Urgent responsible gambling requests are typically responded to within 24 hours.
Log in to your account and use these tools directly:
For any questions related to responsible gambling, email us with "Responsible Gambling" in the subject line.
support@11bets.bidUse our protection tools, set your budget, and enjoy with peace of mind. Your safety is our top priority at 11 Bets.
18+ | Gamble Responsibly | Terms & Conditions