Trouble depositing? Questions about withdrawals? Not sure how account verification works? The 11 Bets Help Center is always ready to sort things out for you.
Select the category that best matches your issue below.
Learn how to deposit via Mobile Pay, Nagad, and Rocket.
How quickly you receive your winnings and what conditions apply.
Registration, login, password reset, and verification.
Claim your Welcome Bonus, cashback, and VIP rewards.
Understanding odds, how to place bets, and a live betting guide.
Rules and gameplay for slots, Live Casino, and crash games.
Downloading and installing the Android & iOS app.
Account security, 2FA, and fraud prevention.
Depositing funds into 11 Bets is quick and straightforward. Using popular mobile banking services in Bangladesh — Mobile Pay, Nagad, and Rocket — your balance is topped up in just a few minutes. No credit cards, no bank transfers, no hassle.
Your 11 Bets account balance is usually updated within 1–3 minutes. If it takes longer than 15 minutes, contact us via live chat right away.
Withdrawals at 11 Bets are faster than any other platform in Bangladesh. Funds are typically sent to your Mobile Pay or Nagad number within just 5–15 minutes of submitting a request — day or night, any day of the week.
When withdrawing, make sure to use the mobile number registered in your own name. Using someone else's number may result in the payment being rejected.
From opening an account at 11 Bets to changing your password and completing verification — it's all straightforward. Here's a step-by-step guide for common situations.
Signing up with 11 Bets takes just a few minutes. You can create an account using your active mobile number or email address. Make sure the details you provide are accurate, as they will be verified later — incorrect information may cause issues when you try to withdraw.
Click the "Forgot Password?" link on the login page. Enter your registered email or phone number. You'll receive a One-Time Password (OTP) — use it to set a new password. The whole process takes under 2 minutes.
Before your first withdrawal, 11 Bets needs to verify your identity — this is for your own protection. The following documents are required:
Verification is usually completed within 1–2 business days. If you need it done urgently, reach out via live chat for faster processing.
Only one account per person is allowed. If multiple accounts are opened, both will be closed and the balances may be forfeited.
11 Bets has great bonuses for both new and existing members. If you have questions about how they work, you're not alone — here are answers to the most common ones.
Your Welcome Bonus is added to your account automatically once you register and make your first deposit — no separate claim needed. If you have a bonus code, just enter it at the time of deposit.
Bonus funds cannot be withdrawn directly. You must place a certain amount in bets before withdrawing — this is known as a turnover or wagering requirement. For example, a ৳1,000 bonus with a 10x turnover requirement means you need to place a total of ৳10,000 in bets before you can withdraw.
Enter the voucher code you received from 11 Bets in the "Promo Code" section. A valid code will add the bonus instantly. An expired or incorrect code will show an "Invalid Code" message.
Cricket betting is growing fast in Bangladesh, and 11 Bets covers every international match, BPL, IPL, and local tournament. If it's your first time placing a bet, it can feel a bit daunting — so we've broken it down step by step.
Odds represent the potential return on your bet. For example, if Bangladesh's odds against Pakistan are 2.50, a ৳100 bet would return ৳250 if they win (a ৳150 profit). The higher the odds, the less likely the outcome — but the bigger the reward. 11 Bets always aims to offer the best odds on the market.
Live betting means placing bets while a match is in progress. With 11 Bets, you can bet at any moment during the game. Odds change every second, so timing your bet is key. Use the live scores and stats to make smarter decisions.
If a match is cancelled or abandoned for any reason, your stake will be refunded. If a match is interrupted due to weather or other circumstances, 11 Bets will handle it in accordance with its rules. Please read the Terms & Conditions for full details.
Follow a few simple steps to keep your 11 Bets account and funds secure. Staying alert online is the best way to avoid fraud.
Use a password of at least 8 characters that includes uppercase letters, lowercase letters, numbers, and special characters (!, @, #, etc.). Do not use your date of birth or phone number as your password.
Enabling two-factor authentication on your 11 Bets account adds an extra OTP verification step at login. Even if someone gets hold of your password, they won't be able to access your account without the OTP.
For the fastest help, use Live Chat. Average response time is 2 minutes.
Active 24/7Email us for detailed issues. You can usually expect a reply within 2–4 hours.
support@11bets.bid