11 Bets Terms & Conditions — Complete Guide

11 Bets is an online betting and casino platform operating for users in Bangladesh. These Terms & Conditions ("Terms") constitute a legal agreement between 11 Bets and its users ("Members").

These terms and conditions apply to the 11 Bets website, mobile app, and all related services. By accessing or using the platform, you are deemed to have fully accepted these terms.

1.1 Applicability

These terms and conditions apply equally to all services and products offered by 11 Bets. Certain services may have additional terms, which will be outlined separately on the relevant service page.

1.2 Language & Interpretation

These Terms & Conditions are written in Bengali. In the event of any dispute or misunderstanding, the Bengali version shall be considered final and binding. 11 Bets reserves the right to modify, amend, or update these Terms & Conditions at any time.

The following eligibility requirements must be met to open an account with 11 Bets. These conditions are strictly enforced, and any violation will result in account termination.

2.1 Age Requirement

You must be at least 18 years old to open an account with 11 Bets. Valid identification may be requested at registration or at any time for age verification purposes. 11 Bets is committed to preventing underage gambling.

2.2 One Account Per Person

Each person may only create one account. If multiple accounts are found under the same individual, all will be closed and any funds held may be forfeited. If multiple members of the same household need to access separate accounts from the same device or IP address, please notify support in advance.

2.3 Providing Accurate Information

Providing accurate and truthful information at the time of registration is mandatory. Submitting false or incorrect information may result in account closure at any time. Please ensure your name, date of birth, mobile number, and email are filled in correctly.

2.4 Identity Verification (KYC)

KYC (Know Your Customer) verification must be completed before making a withdrawal or for transactions above a certain amount. One of the following documents will be required:

• National ID Card (NID)
• Passport
• Driving License
• Birth Registration Certificate (if NID is unavailable)

All financial transactions on 11 Bets are handled securely and transparently. The following payment policies apply in accordance with our terms and conditions:

3.1 Deposit Policy

Deposits must be made from a payment method registered in your own name. Deposits from third-party accounts are not accepted. Funds will be credited to your account immediately upon deposit.

3.2 Withdrawal Policy

Your KYC verification must be completed before you can make a withdrawal. Once a withdrawal request is submitted, it is typically processed within 15 to 30 minutes. Additional verification may extend this timeframe.

3.3 Transaction Cancellation & Refunds

Once a deposit or bet is confirmed, it generally cannot be cancelled. If a deposit does not appear in your account due to a technical issue, please contact support immediately.

11 Bets regularly offers a variety of bonuses and promotions. The terms and conditions governing these bonuses are clearly defined and apply equally to all members.

4.1 Welcome Bonus

New members are eligible for a welcome bonus on their first deposit. A minimum deposit amount is required to qualify. Full wagering requirements and other terms applicable to the welcome bonus are detailed on the bonus page.

4.2 Wagering Requirements

Every bonus comes with a wagering requirement. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in bets before the bonus can be withdrawn.

• Bonus funds cannot be withdrawn directly.
• Withdrawing before the wagering requirement is met will result in the bonus being forfeited.
• Bonus usage may be restricted to certain games.
• Wagering must be completed before the bonus expires.

4.3 Bonus Abuse

11 Bets reserves the right to cancel any bonus and suspend an account if bonus abuse or system manipulation is detected. Using multiple accounts to claim bonuses is strictly prohibited.

The following rules apply to the Sports Betting and casino sections of 11 Bets. All members are required to comply with these rules.

5.1 Bet Acceptance

11 Bets reserves the right to accept or refuse any bet. Bets may be voided in cases of technical errors, incorrect odds, or unusual circumstances, and stakes will be returned accordingly.

5.2 Live Betting

Odds in Live Betting update in real time and can change rapidly. Odds may shift until a bet is confirmed. Once confirmed, the odds on a bet will remain fixed.

5.3 Maximum Win Limits

Maximum win limits apply to single bets and parlay bets. These limits may vary depending on the sport and event. Contact support for full details on applicable limits.

5.4 Event Cancellation

If a match or event is cancelled, all bets placed on that event will generally be voided and stakes returned. However, settlement rules may differ under certain specific circumstances.

The following activities are strictly prohibited on the 11 Bets platform. Violations will be met with serious consequences.

• Multiple Accounts: Creating multiple accounts under the same identity.
• Bonus Manipulation: Manipulating the bonus system to gain an unfair advantage.
• Arbitrage Betting: A strategy that systematically reduces account risk to generate profit.
• Collusion: Placing bets against each other in coordination to gain an unfair advantage.
• Hacking & Use of Scripts: Using automated scripts or bots on the platform.
• Money Laundering: Using the platform for money laundering purposes.
• Use of Third-Party Accounts: Placing bets using another person's account.
• Minor Access: Allowing individuals under 18 to use the platform.

11 Bets reserves the right to temporarily or permanently suspend a member's account in the following circumstances.

7.1 Temporary Suspension

An account may be temporarily suspended if suspicious activity is detected, KYC verification is pending, or there are security-related concerns. The member will be notified by email in such cases.

7.2 Permanent Closure

Accounts found to have seriously violated our terms, committed fraud, or engaged in money laundering will be permanently closed. In such cases, any remaining balance may not be returned.

7.3 Voluntary Account Closure

Any member may close their account at any time by contacting support. We recommend withdrawing any remaining balance before closing the account.

11 Bets takes responsible betting seriously. We believe betting should be a form of entertainment, not a source of financial stress.

8.1 Voluntary Limit Setting

Members can set their own limits on deposits, bets, and session duration at any time through Account Settings. Limits can be decreased immediately, but increasing them requires a mandatory waiting period.

8.2 Self-Exclusion

If you feel that betting is becoming a problem, you can use the Self-Exclusion option to restrict access to your account for a set period. Options range from 30 days up to permanent exclusion.

8.3 Support

Our support team is available to help with any concerns related to problem gambling. For more information on responsible gaming, please visit our Responsible Gaming Page View.

11 Bets takes the protection of your personal data seriously. We do not sell your information to any third parties.

9.1 Data Collection

We collect your name, contact details, payment information, and usage data for registration and service delivery purposes. This information is used solely to improve our services and meet legal obligations.

9.2 Use of Cookies

Our platform uses cookies to enhance your browsing experience and store session information. To learn more, please see our Privacy Policy Read.

9.3 Data Sharing

We are required to share relevant information when mandated by legal obligations, court orders, or requests from applicable regulatory authorities. Limited information may also be shared with trusted payment partners for the purpose of processing transactions.

11 Bets is committed to resolving all disputes promptly and fairly. If you encounter any issue, please contact our support team in the first instance.

10.1 Complaints Process

For any complaints or disputes, please email support@11bets.bid with full details. We aim to provide an initial response within 48 hours. Complex cases may take up to 7 business days to resolve.

10.2 Final Decision

In all disputes, the decision of 11 Bets shall be considered final. That said, we always strive to reach a fair resolution for all parties involved.

10.3 Contact

Contact us for support:

• Email: support@11bets.bid
• Live Chat: Click the chat icon at the bottom right corner of the platform
• Help Center: Help Center Page Visit