Your personal information is completely secure with us. We are fully transparent about how we collect, store, and use your data — everything is laid out clearly here.
11 Bets treats your privacy as its highest priority.
All your data is protected with SSL/TLS encryption. No third party can access your information.
We never sell your personal data to third parties. Your privacy is not part of our business model.
Your data is stored on internationally certified secure servers. Regular security audits are conducted.
We only collect the information strictly necessary to provide our services — nothing more.
You have full control over your personal data — you can view, correct, or delete it at any time.
Your email or phone number will not be used for unsolicited messages. You can turn off notifications at any time.
This Privacy Policy applies to all services on the 11 Bets platform. By using the site, you are considered to have accepted this policy.
11 Bets is a trusted online betting and casino platform in Bangladesh. We take the privacy of our members seriously. This Privacy Policy ("Policy") explains how 11 Bets collects your personal information, where and how it is stored, what it is used for, and what rights you have over your data.
We believe transparency is the foundation of trust. That's why our Privacy Policy is written in plain, easy-to-understand language so every member can follow it. If you have any questions, feel free to reach out to us at any time.
This policy applies to the 11 Bets website, mobile application, and all associated services. Please read it carefully before using our services.
If this policy changes, we will notify you in advance via email or an on-platform notification. Continued use of the site after any changes takes effect will be considered acceptance of the updated policy.
11 Bets only collects the information it needs. The following types of data may be collected from you:
During registration, we collect your full name, date of birth, nationality, mobile number, and email address. This information is used to verify your identity and manage your account.
To verify your account, we may collect a copy of your National ID, passport, or driving licence. This information is used solely for the KYC process and is stored securely.
Mobile Pay/Nagad/Rocket numbers or bank account details are collected for payment processing. Full card numbers or passwords are never stored.
Your device, browser, IP address, operating system, and browsing behavior on the site are automatically logged. This information is used for security purposes and to improve service quality.
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Contact Information | Account Creation & Communication | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Identity Document | KYC Verification | Yes for Withdrawals |
| Payment Information | Deposits & Withdrawals | Yes, for transactions |
| IP & Device Information | Security & Analytics | Automatic |
| Betting History | Service Operations | Automatic |
11 Bets uses your personal information for the following purposes. Only relevant data is used for each specific purpose.
You can opt out of marketing emails or SMS at any time. Simply update your preferences in Account Settings or email us at support@11bets.bid.
11 Bets never sells your personal information. However, limited data sharing may be necessary in certain circumstances:
To process deposits and withdrawals, we share the necessary information with trusted payment partners such as Mobile Pay, Nagad, Rocket, and banks. These partners are also bound by strict privacy policies.
If legally required by a court order, government directive, or relevant regulatory authority, we will disclose only the minimum information necessary to comply.
Necessary information may be shared with local authorities to assist in preventing money laundering or cybercrime.
Limited technical data may be shared with cloud service, analytics, and security software providers that support site operations. Strict confidentiality agreements are in place with all such partners.
Rest Assured: 11 Bets does not sell or share your data with any advertisers or marketing agencies.
The 11 Bets website and app use various types of cookies. Cookies are small text files stored on your device that help improve your browsing experience.
These cookies are essential for the core functionality of the site. They are used to maintain login sessions, perform security checks, and deliver key services. These cookies cannot be disabled.
These cookies remember your preferred language, timezone, and other settings. Disabling them may affect certain features.
These cookies collect data to help us understand how the site is used. The information is entirely anonymous and is used to improve our services.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause parts of the site to not function properly.
11 Bets does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
Once the retention period expires, data is securely deleted or anonymised.
As a member of 11 Bets, you have the following rights over your personal data. Contact us to exercise any of these rights.
You have the right to know and view what information we hold about you.
You may request corrections to any inaccurate or outdated information.
You may request that your data be deleted under certain circumstances.
You may request that we stop using your data for specific purposes.
You may request a copy of your data and have it transferred elsewhere.
You may object to marketing or specific types of data processing at any time.
To exercise these rights support@11bets.bidto send us an email. We will respond to your request within 30 days.
11 Bets uses industry-standard security measures to protect your data. Our security framework includes:
In the event of a security breach, we will notify affected members within the legally required timeframe and take immediate steps to resolve the issue.
Please note that no method of transmission over the internet is 100% secure. While we take every precaution, absolute security cannot be guaranteed. We also recommend keeping your password strong and never sharing it with anyone.
11 Bets is a platform strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18.
Age is verified at the point of registration. If we become aware that data has been inadvertently collected from a minor, it will be deleted immediately and the associated account will be closed.
For Parents: If your child has registered on this platform, please contact us immediately. We will close the account and delete all associated data without delay.
If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. We're happy to assist in Bengali as well.
For data protection requests, include "Privacy Request" in the subject line. We will do our best to respond within 30 business days.
Our support team is available 24/7, every day of the week. Privacy-related urgent matters are typically addressed within 24 hours.
Done reading our Privacy Policy? Go ahead and create your account — enjoy a safe betting experience with confidence.
18+ | Play Responsibly | Responsible Gaming Policy